Privacy Policy

1. Contact

nvmeserver.co.uk handles the account and service information described below. To ask about this policy or exercise your privacy rights, use our contact form or, if you are a customer, open a support ticket.

2. Information we collect

Depending on how you use the site, this can include your name, email address, telephone number, billing address, account details, orders, invoices and payment status. We also receive the information you include in enquiries or support tickets, and technical information such as IP addresses, access logs and information needed to operate and secure services.

If you host information about other people on a server, you are responsible for understanding your own privacy obligations for that information.

3. How we use information

We use relevant information to create and manage accounts, provide hosting and domain services, process orders and payments, respond to support requests, maintain security, prevent abuse and meet applicable legal and accounting obligations. Where applicable, our lawful bases include performing a contract, meeting legal obligations, legitimate interests such as securing and administering services, and consent where required.

4. Payments and service providers

We may share information needed to deliver a service with providers such as payment processors, domain registrars, infrastructure providers and support or communications providers. Information is shared for the relevant service or where required by law. When you use an external payment link, the payment provider handles the payment under its own privacy notice; we receive the information needed to identify and reconcile the payment.

5. Cookies and security

The site uses cookies and similar technology to support functions such as sessions, account access and the shopping cart. Your browser can show and control cookies, although blocking essential cookies can prevent these functions from working. Where additional cookies or similar technologies require consent, applicable choices and information must be provided before they are used.

6. Retention and international transfers

We keep information for as long as needed for the purposes described above, including providing services, maintaining records, resolving disputes and meeting legal obligations. Retention depends on the type of information and the applicable requirements. Where personal information is transferred internationally, we use the safeguards required by applicable law.

7. Your rights

Depending on the law that applies to you, you may have rights to request access to, correction or deletion of personal information, to restrict or object to certain processing, or to request a copy in a portable format. Where processing relies on consent, you may withdraw it. These rights can be subject to legal conditions and exceptions.

Contact us using the links above to make a request. If UK data protection law applies, you can also complain to the Information Commissioner’s Office.

8. Changes to this policy

We may update this policy as our services or legal obligations change. The date at the top shows when this version was last updated.